Privacy Policy
Last updated · July 2026 · Beta policy
1. What we collect
Account details (name, email, optional phone and shipping address), order and receipt history, and the audit trail of actions taken on your vaulted units. If you set a public handle, the profile you publish (tier, badges, socials) is visible at your /u/ page.
2. What we never publish
Your email, phone number, and shipping address are never shown on public surfaces — including your public profile. Delivery addresses are snapshotted per order so a later profile edit doesn’t rewrite what was agreed for an active shipment.
3. How we use it
To operate the vault: confirming payments, fulfilling pickups and deliveries, computing tier and badge progress, and sending you notifications about your own orders and requests. We don’t sell your data or use it for third-party advertising.
4. Where it lives
Data is stored with our hosting providers (application and database infrastructure). Access is restricted to THV operators, and every admin action on your records writes an audit log entry.
5. Your choices
You can edit your contact details, clear your shipping address, disable your public profile, and remove social links at any time from Settings. For account deletion requests, contact the team — note that we retain transaction records required for recordkeeping.
6. Contact
Privacy questions: reach us through the contact channels listed on your dashboard, or the community channels where you were onboarded.